UX •UI
MISSING PEOPLE
Project
goal
This product design project aims to tackle the pressing issue of missing people by addressing the fragmented and inefficient systems for disseminating information about them. In the age of technology, the project seeks to create a comprehensive database and an iOS and Android app to streamline the sharing of vital information among relevant authorities at all levels, from municipal to federal, with the goal of reuniting families and aiding in the search for missing individuals.
The app's goal is to revolutionize the handling of missing person cases. It functions as a centralized hub with a comprehensive database of missing individuals.
The app compiles critical information, such as photos and descriptions, for instant access by authorities. This facilitates rapid and coordinated efforts to locate missing persons.
Client: Start-up
Timeline: 3 months
Team size: 2
Year: 2019
Role: UX/UI Designer
Platform: Mobile App
Achievements: Creation of a prototype and presentation with the key aspects needed for the start-up to search for funding
Research process
This project started with a thorough examination of existing systems and societal needs for handling missing persons cases.
Gained inspiration through collaboration with NGOs and individuals who have experienced the challenges of searching for missing loved ones.
Evolved vision into a comprehensive transformation of the missing person's search process.
Conducted a detailed analysis of current systems, including procedural frameworks used by law enforcement and related organizations.
External researchNational panorama (brazil)
In Brazil there is no national database for missing people
In Brazil, the absence of a national missing people database represents a significant gap in the country's infrastructure for handling missing persons cases. As a result, it becomes exceedingly challenging to quantify and measure the exact number of people who are currently missing in Brazil.
No public database
There isn’t an official database and the last statistic census is from ’99. By that time the Ministry of Justice and National Human Rights Movement united to create a census. Back then there were 200 thousand people going missing every year, including 40K children. The reports of people going missing have increased six times over the past 25 years.
Going missing is not considered a crime in Brazil
The police takes in the reports but can only investigate further if there is a suspicion of a murder or kidnapping regarding the case. The lack of integration between both states and federal government aggravates the situation, besides that, it isn’t a priority for police districts and public agencies.
São Paulo State
São Paulo has only one police department that investigate such events: DHPP (Departamento Estadual de Homicídios e de Proteção à Pessoas). In the state only, more than 20 thousand people disappear every year and in Brazil about 200 people disappear everyday, that is 8 people every hour.
USer research and personas
Speaking with users that have been going through similar issues and collecting data around their needs and pains, it was possible to define 3 personas to guide the development of the app.
user groups
The research showed the existence of 3 different user groups, defined by the personas above.
ngo leaders
The app serves as a centralized hub for NGOs, offering access to a comprehensive database of missing individuals and their details. By fostering collaboration with local authorities, public sectors, and other NGOs, the app amplifies the impact of search efforts. Real-time notifications, user-friendly reporting tools, and streamlined communication channels enable NGOs to actively participate, provide support to families, and contribute to the collective search operations with efficiency and effectiveness.
The app offers volunteers at NGOs access to a centralized database of missing individuals, facilitating their involvement in search operations. With collaboration features, real-time notifications, and user-friendly reporting tools, the app enables seamless communication, coordination, and information sharing among volunteers, NGOs, and authorities. By streamlining volunteer efforts, the app empowers individuals like Kenzo to actively contribute, assist in search operations, and maximize the collective impact in locating missing persons.
collaborators / volunteers
The app provides authorities, like police officer Carlos with instant access to a comprehensive database of missing individuals, enabling efficient information gathering and analysis during investigations. With collaboration features, real-time notifications, and advanced tools, the app streamlines communication, coordination, and search efforts, empowering officers to expedite their investigations and increase the likelihood of reuniting missing persons with their loved ones.
authorities
Value proposition map
Value proposition maps provide insights into user needs and preferences and highlight pain points specific to each user persona.
This data guides app development and continuous improvement, tailoring the app to user groups enhances satisfaction and engagement.
Task-Based User Flows
This user flow focuses on a specific task or goal that a user wants to accomplish. It follows the user's steps from the starting point (entry point) to the endpoint (task completion). It is used to design and optimize user interactions for critical actions in the application.
wireframes
The wireframes follow the approach of offering each user group with the dedicated experience that is relevant to them and protecting the database from misinformation.
Certain flows are dedicated to authorities and leader, while others can be accessed by any of the groups.
Prototypes
Prototypes were created to illustrate in a visual way the potential flows and interaction the app would present.